faq

DO YOU SHIP INTERNATIONALLY?

Yes, we ship to most regions. For more information about international shipping, click here.

DO I NEED TO BE HOME TO ACCEPT MY PACKAGE?

DUE TO THE HIGH VALUE OF OUR PRODUCTS, A SIGNATURE IS REQUIRED UPON DELIVERY FOR ALL ORDERS.

WHEN WILL MY CREDIT CARD BE CHARGED?

Your credit card will be charged as soon as your order is PLACED.

WHAT PAYMENT OPTIONS DO YOU ACCEPT?

We accept Visa, MasterCard, American Express, and DiscoveR CARDS. WE ALSO ACCEPT PAYMENTS VIA PayPal OR Apple Pay.

HOW WILL I KNOW MY ORDER WENT THROUGH?

AN ORDER CONFIRMATION EMAIL WILL BE SENT TO YOU UPON A SUCCESSFUL CHECKOUT. IF YOU DO NOT RECEIVE AN EMAIL CONFIRMING YOUR ORDER,
PLEASE EMAIL ORDERS@RUBYSTELLA.COM

HOW DO I TRACK MY ORDER?

VISIT HERE TO TRACK YOUR ORDER.

CAN I CANCEL MY ORDER?

Orders may be canceled anytime prior to shipping. Special Orders cannot be canceled once they have been placed into production.
returns AND ADJUSTMENTS

WHAT IS THE RETURN POLICY?

RETURNS WILL BE ACCEPTED WITHIN 10 DAYS OF THE DATE OF DELIVERY IN THE U.S.
All international orders are final sale.

HOW DO I REQUEST A RETURN?

FOR U.S. RETURN INSTRUCTIONS, PLEASE click HERE.

WHEN WILL I SEE THE REFUND TO MY CREDIT CARD FOR A RETURN?

ONCE YOUR RETURN IS PROCESSED AND YOUR REFUND IS ISSUED, YOU WILL RECEIVE A REFUND CONFIRMATION EMAIL. REFUNDS MAY TAKE UP TO 10 BUSINESS DAYS TO REFLECT ON YOUR CREDIT CARD ACCOUNT.
THE TIMEFRAME VARIES DEPENDING ON YOUR FINANCIAL INSTITUTION.

AM I ELIGIBLE FOR A PRICE ADJUSTMENT?

We offer a price adjustment if an item goes on promotion within five (5) days of your order date.

HOW DO I GET IN CONTACT WITH CUSTOMER SERVICE?

click HERE TO CONTACT US VIA EMAIL
OR CALL RS CUSTOMER SERVICE
323-813-5577.

HOW DO I GET IN CONTACT WITH THE RUBY STELLA TEAM?

Feel free to reach out to us at any time — Just email INFO@RUBYSTELLA.COM

HOW DOES RUBY STELLA PRACTICE SUSTAINABILITY?

At RS, we are committed to the highest ethical standards in all aspects of our business and product supply chain. We only work with suppliers and vendors who we believe in and share our commitment to sustainability, accountability and transparency. The diamonds used in all RS pieces are adhered to the Kimberly Process Certification. click HERE to learn more about our values.